FAQ — Ordering, Shipping & Research Use | Aura Peptide

Question 1

How do I place an order?

Accepted Answer

Browse our catalog, select the compound(s) and dosage(s) you need, then visit the Order page. You'll receive our e-transfer details and a summary of your order. Once your e-transfer is received and confirmed, we process and ship your order.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Interac e-Transfer only. Send your payment to aurapeptide.ca@gmail.com with your order details in the message field. E-transfer is fast, secure, and the most reliable method for Canadian researchers.

Question 3

How long does payment confirmation take?

Accepted Answer

Interac e-Transfers are typically auto-deposited within minutes. Once we confirm receipt of your payment, you'll receive an order confirmation email within 1–2 hours during business hours (Mon–Fri, 9am–6pm EST).

Question 4

Can I cancel or modify my order after payment?

Accepted Answer

Orders can be modified or cancelled within 2 hours of payment confirmation, provided they have not yet been processed for shipping. Contact us immediately at aurapeptide.ca@gmail.com with your order number.

Question 5

Do you offer bulk or research institution pricing?

Accepted Answer

Yes — we work with research institutions, labs, and qualified researchers requiring larger quantities. Email us at aurapeptide.ca@gmail.com with your institution details and requirements for a custom quote.

Question 6

Where do you ship?

Accepted Answer

We currently ship within Canada only. All orders are shipped from our Canadian facility to ensure compliance with domestic research supply regulations.

Question 7

How are orders packaged?

Accepted Answer

All compounds are vacuum-sealed, individually labelled, and packed in discreet, unmarked packaging. Temperature-sensitive compounds are shipped with appropriate cold-chain packaging to maintain integrity during transit.

Question 8

How long does shipping take?

Accepted Answer

Standard shipping within Canada typically takes 3 business days anywhere Canada Wide.

Question 9

Do you provide tracking?

Accepted Answer

Yes. A tracking number is emailed to you once your order has been dispatched. You can use this to monitor your shipment through the carrier's website.

Question 10

What if my order arrives damaged or is lost in transit?

Accepted Answer

Contact us within 48 hours of the expected delivery date at aurapeptide.ca@gmail.com with your order number and photos of any damage. We will work with you to resolve the issue promptly.

Question 11

What purity standards do your compounds meet?

Accepted Answer

All Aura Peptide compounds are lyophilized (freeze-dried) to ≥99% purity, verified by HPLC (High-Performance Liquid Chromatography). Certificate of Analysis (CoA) documentation is available upon request.

Question 12

How should I store the compounds upon receipt?

Accepted Answer

Lyophilized peptides should be stored at -20°C in a freezer, protected from light and moisture. Once reconstituted, store at 4°C (refrigerator) and use within 30 days. Avoid repeated freeze-thaw cycles.

Question 13

What is lyophilization and why does it matter?

Accepted Answer

Lyophilization (freeze-drying) removes water from the compound under vacuum, producing a stable powder that resists degradation. This process significantly extends shelf life and maintains peptide integrity during shipping and storage — far superior to liquid formulations.

Question 14

Do you provide Certificates of Analysis (CoA)?

Accepted Answer

Yes. CoA documentation confirming purity and identity is available for all compounds. Request your CoA by emailing aurapeptide.ca@gmail.com with your order number.

Question 15

What is the shelf life of your compounds?

Accepted Answer

Properly stored lyophilized peptides maintain stability for 12–24 months at -20°C. Once reconstituted, use within 30 days when stored at 4°C. Always check the lot-specific expiry date on your product label.

Question 16

Who can purchase from Aura Peptide?

Accepted Answer

Our compounds are sold exclusively to qualified researchers, scientists, and research institutions for in vitro and laboratory research purposes. By placing an order, you confirm that you are a qualified researcher and will use the compounds in compliance with all applicable laws and regulations.

Question 17

Are these compounds approved for human use?

Accepted Answer

Are these compounds approved for human use?

Question 18

Is it legal to purchase research peptides in Canada?

Accepted Answer

Research peptides occupy a complex regulatory space. They are generally legal to purchase for legitimate research purposes in Canada. It is the buyer's responsibility to understand and comply with all applicable federal, provincial, and institutional regulations governing the purchase, possession, and use of research compounds.

Question 19

Do I need to provide credentials or proof of research affiliation?

Accepted Answer

We may request verification of research credentials or institutional affiliation for certain compounds or order quantities. This is to ensure our products are used responsibly and in compliance with applicable regulations.

Question 20

How do I contact Aura Peptide?

Accepted Answer

How do I contact Aura Peptide?

Question 21

What information should I include when contacting support?

Accepted Answer

Please include your order number (if applicable), the compound(s) in question, and a clear description of your inquiry. This helps us resolve your request as quickly as possible.

Question 22

Do you have a return or refund policy?

Accepted Answer

Due to the nature of research compounds and cold-chain requirements, we do not accept returns. If you receive a damaged, incorrect, or compromised product, contact us within 48 hours with photos and your order number — we will make it right.

Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Product Quality & Storage

Research Use & Compliance

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